COVID-19 / USPS UPDATE:
We are still processing and fulfilling orders at the same speed and efficiency as you’re used to! However, we’re hearing reports of delayed shipments once they’re in transit.
WHAT YOU NEED TO KNOW
– All orders are fulfilled and ship within one to three business day of your order.
– Due to circumstances outside of our control, some orders are being delayed while in transit. Orders may be delayed up to 7 business days.
– Our Customer Happiness Team is here to help you in receiving your package! Please email cultivatingbotanicaldreams@gmail.com
Returns
You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, Please contact customer service to initiate a return by emailing cultivatingbotanicaldreams@gmail.comor calling 19708223083
Exchanges
If your order is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
SHIPPING POLICY
Domestic Orders
Free shipping on all orders over $80 within the continental US.
- All orders over $80 will be shipped via UPS Ground.
- All orders over $200 will require a signature, unless specifically requested to not require a signature.
Customers have the option to select UPS 3-day, UPS 2-day or UPS Next Day Air at an additional charge on any order.
Please allow one business day for handling.
International Orders
Unfortunately, we do not currently offer international shipping and apologize to all those outside of the US!
Due to ambiguity around international customs laws, high customs fees, and postal tracking issues, we currently only ship within the United States.
We hope this changes soon so please check back from time to time!
RISK-FREE TRIAL
As part of our Stress-Free Guarantee, we’re happy to offer our new customers a 30-day risk-free trial.
1. Simply place your order. Your 30-day Stress-Free guarantee begins from the day your order is delivered.
2. Receive all the support you need from our Customer Happiness Team. We’re here to help!
3. If you want to break things off, no hard feelings. Just reach out to our Customer Happiness Team and we’ll get your return started. Simple.
Terms & Conditions
* Limited to first-time customers.
** Limited to one refund per product. If multiple products were ordered, remaining products must be returned unopened for full refund.
*** Any abuse of this offer, as determined by Cultivating Botanical Dreams, may result in the rescission of the risk-free trial.
GENERAL RETURNS POLICY
If you have any questions or suggestions about our Shipping and Returns Policy, do not hesitate to contact us at 970.822.3083 or at cultivatingbotanicaldreams@gmail.com
